The privacy policy provides information about which of your personal data All Seasons Hotel processes, in what way and for what purposes, as well as what rights you have regarding the processing of your personal data.

Personal data is any data that identifies you or that can identify you, such as your first and last name, date of birth, postal address, e-mail address, residential address, telephone number, number of your payment card or bank account and the like.

The controller of personal data processing is All Seasons Hotel.

The protection of your personal data is of particular importance to us. Your personal data will be processed only to the extent permitted by law and as necessary to fulfill the appropriate purpose (such as, for example: registering guests in our hotel and before the competent authorities, providing services, sending informative materials such as newsletters , implementation of SMS campaigns and the like). Collected:

Personal data that we collect and process for the purpose of fulfilling our legally prescribed obligations, i.e. reporting the hotel guest to the competent authorities of the Republic of Serbia: – name and surname; – place of residence: town, country, postal code; – length of stay in our hotel; – data on an identification document (identity card or passport).

Personal data that we collect and process for the purpose of fulfilling contractual obligations towards you, i.e. in order to register you at our hotel and provide you with our services:

• name and surname; – gender; – address; – data on an identification document (identity card or passport); – e-mail address; – phone number;
• license plate of your car, in order to provide you with a parking space, i.e. to make sure that you are really a guest of our hotel who has the right to a parking space.

We process the above data on the basis of the contract we conclude with you, in order to provide and charge for our services.

We also collect personal data that is processed to provide you with information about personalized offers and services of the All Seasons Hotel.

We can use the above data to send e-mails, SMS and our newsletters, as well as to survey our guests, with the aim of improving our offer and providing a better service. In case you do not want us to inform you about our offer, services and benefits, you can object at any time to our contact address, and we will stop processing your personal data for this purpose.

We also collect and process data for the purpose of promoting events held in our hotel, which include taking photos of participants in events held in our hotel, in order to publish those photos on our social networks or possibly on the website. If you do not agree with the above, you can object to the processing and publication of the photos at any time at the hotel reception, or via e-mail.

We do not share your personal data with third parties, except in the following cases: – in order to fulfill obligations prescribed by law, such as cooperation with competent police and criminal authorities; – in order to enable you to provide services outside the hotel area, based on your request (eg organizing taxi transportation, restaurant reservations, etc.); in emergency cases, in a situation where we need to forward your data to authorized medical personnel in order to protect your vital interests; – based on your consent; – in order to bill you for our services, we share your bank details with providers of electronic payment services. We may also share your data with third parties, in order for these parties to provide us with technical assistance in order to enable the sending of our newsletters, the implementation of SMS campaigns and the like. We store data only for the periods prescribed by law, or as long as it is necessary to fulfill the purpose for which we process the data

Data security is ensured by appropriate technical and organizational measures to secure your personal data from accidental or intentional manipulation, loss, destruction, alteration and unauthorized disclosure. All your personal data that we process are located on servers located in the territory of the Republic of Serbia, so we do not intend to take your data out of the Republic of Serbia.

Regarding the processing of your data, you have the following legal rights:

• Right to a copy: If you want us to provide you with a copy of your personal data that we process, you can contact us with a request to provide such a copy.
• Right of access: You have the right to request information from us about whether we are processing your personal data and you have the right to access that data.
• Right to rectification: You have the right, if you believe that your personal data that we process is incorrect or incomplete, to contact us with a request to correct or supplement such data.
• The right to erasure and the right to limit processing: If you want to limit the processing of your personal data, that is, you want us to delete them and stop processing them, you can contact us with the appropriate request, and we will comply with the same in accordance with the law.
• Right to object: If you believe it is justified, you have the right to object at any time to the processing of personal data that is necessary for the realization of our legitimate interests, and we will, if there are legal reasons for it, stop such processing. You have the right object to direct marketing, i.e. promotional emails, sms messages or newsletters that we send you, i.e. you have the right to object to profiling at any time without stating the reason for the objection.
• Right to withdraw consent: In cases where we process your data based on consent, you can withdraw your consent at any time, whereupon we will stop such processing.
• Right to complain: If you believe that we are processing your data in violation of the law, you have the right to file a complaint with the Commissioner for Personal Data Protection, in accordance with the law.

If we decide to change the Privacy Policy, we will post all the changes on our website so that you can always view any modified versions of the Privacy Policy. In the event that new changes to the Privacy Policy mandate new ways of processing your personal data for which, in accordance with the law, your consent is required, we will subsequently request such consent from you.

allseasons@aparthotelzlatibor.com
+381 64 6452 863
Management of All Seasons Hotel a